Saturday, February 10, 2018

UserCenter battle continues as Check Point account services are still failing to do their job properly

In my previous post I have already mentioned that my old account came back online. I have also received several notifications from CP account services.

The first one was hilarious. They have asked me to update my email with Pearson VUE before transferring my certifications that are already granted. After asking them if this is a joke, they reported that they have transferred certification history. Well, I had to check. Guess what...

Two out of 14 certificates were lost in the process. Every time account services answer, they are also closing the open case. I have had to reopen it twice already.

So far nobody picked up a challenge about email address change. Too bad, as all this hustle would be avoided completely, would I be able to change that bloody email myself.

However, I would like to ask one more question. What is wrong with account services and Check Point? Why are they failing to perform a simple task?

Update: The issue is finally resolved. 6 days and two escalations. For a simple email change. Fantastic job, Check Point, really well done


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