Monday, March 2, 2015

Mobility Blade application timeout, how-to

A customer of mine has started experiencing a weird behaviour with Mobility Blade SSL portal.

One of the application through the portal should send produce an activity report and send it as a file to the end user. It was running just fine for some time, but on a certain stage these reports were becoming bigger and bigger. Then the issue started.

If it takes more than 2 minutes to produce the report, the SSL portal application shows "Page cannot be displayed" error, and the end user never gets his report.

The problem is with CPVPND process, that cannot wait long enough for report to be produced. Here is the error that can be found in the daemon logs:

[CPCVPN_INFO/] .......... Operation too slow. Less than 1 bytes/sec transferred the last 120 seconds

This situation can be fixed by changing the waiting period for CPVPND. To do so, one has to make changes in $CVPNDIR/conf/includes/Web_inside.location.conf.

Find this line:

CvpnRequestLowSpeedTime 120

The number shows delay in seconds. Once changed, one has to run cvpnrestart  and to re-install FW policy on the portal GW.

P.S. I did not find any SK article for the matter.



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