Tuesday, March 22, 2016

Using Capsule Docs app on Mac

I am forced to use Check Point Capsule Docs application on my Mac the last couple of days, and to be honest, I do not like it.

User experience with it is below Mac standards. Vertical scrollbar only appears when scrolling and then disappears. Horizontal scrollbar never appears at all. Zoom only works with dual finger gesture on a touchpad. Never even try using your mouse. Zoom is not mentioned in the menu or in any other place in the application.

If you happen to mistype your password or email address, the app caches the credentials anyway and block your access. You can re-login through Preferences menu, but this step is not quite obvious.

However, the most annoying this is about those ugly gray fields on the sides of documents that cannot be removed ever and appear even in the full screen mode.

I have expressed my dislike of Check Point applications for Mac in the past. It is a personal thing, of course, but I want to tell this again:

Check Point Mac apps are below Apple user experience standards.  I wish it was done better. How hard can it be?

Update: Check Point has reacted promptly on this post, see the reply in the comments.

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  1. Hi Valeri,

    Thanks you for bringing this issue up.
    We are fully aware of the lacks we currently have in our Capsule Docs client for Mac solution and we are currently making an effort to deliver a new solution that will suite the field.

    We have already started the development of this project and it’s definitely one of our top priorities.

    I still don’t have an expected date for the release but we will update as soon as we have one.

    Best Regards,

    Michael Feinstein
    Team Leader, Capsule Docs Client

    1. Thank you Michael, I appreciate your prompt reply. Hope to see the updated app soon.